Monmouth Mall gift cards are good at nearly every store in the Mall with a few exceptions; visit the Customer Service Center for a list of any stores not currently accepting the mall gift card. If you have a question regarding redeeming your gift card, you or a merchant can call the Merchant Support Number on the back of the card (800-755-8713) for assistance.
There is a $2.00 purchase fee per card.
Yes, we have the ability to cancel and replace lost or stolen gift cards provided we have enough information about the original transaction. If your card is lost or stolen, the mall needs to be able to verify the balance remaining on the card in order to issue you a new one. If the balance is reduced by transactions, we can cancel the old card, but we can only issue your new card for the amount remaining on your lost or stolen card once we verify its balance. To verify a balance, we would need to know the card number. Be sure and keep a record of your gift card number somewhere. (Or you can contact the purchaser of the card if you did not purchase it, and ask if they have a receipt, which shows the number of the card).
Yes, there is a $5.00 processing fee to replace a lost or stolen gift card.
No, the mall gift cards cannot be loaded with additional funds at this time.
Yes, please contact the marketing department of the mall directly to request bulk purchase information. Bulk orders may need at least 24 hours for processing.
Most stores’ Point of Sale systems are set up to handle multiple forms of payment, or “split transactions.” If, for example, your purchase totaled $100, but you only had a $60.75 balance on your gift card, you would first need to advise the store associate of the exact balance of your card (to the penny). Call 800-755-0085 if you need help with this, for a recorded message that gives you the card balance. Next, advise the store associate to ring up a “split transaction.” Tell the sales associate how you will pay for the difference between the purchase price and the balance on the card (in this case, an additional $39.25). Let’s say you are going to pay cash for the difference. You would give the merchant $39.25 in cash, and then give them the gift card which they will swipe for the remaining $60.75 due on the purchase. (When accepting multiple forms of payment, the merchant should always swipe the mall gift card last).
You can check the balance on your card at any time simply by calling 800-755-8713 or going to www.getmybalance.com. You must know your card number.
Most stores have the ability to do a “split transaction” where they can accept more than one form of payment. If you have more than one gift card to spend in a store, you can have your transactions broken up into smaller increments, so the merchant rings separate transactions for each card. Another option is to use your gift cards as payment for a store gift card. If a store refuses to do this for some reason, bring your gift cards to the Customer Service Center and they can transfer both amounts onto a new gift card and re-issue you a single card in place of your multiple cards. Activation fees will apply.
Take the card to the Customer Service Center where an associate can verify that the card is a part of their current inventory and should have been activated. It is helpful to know when the card was purchased, so if you have that information, please provide it.